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#Splunk transaction same event install
#Splunk transaction same event update

See About the commands, alert actions, and scripts available with the Splunk Add-on for ServiceNow for an explanation of the fields.

Enter values for the fields to specify parameters for your event or incident.

From the list, select ServiceNow Event Integration if you want the alert to create an event in ServiceNow, or ServiceNow Incident Integration if you want to create an incident in ServiceNow.

Under Trigger Actions, click Add Actions.

It must be present in the intermediate Splunk Import Set table ( x_splu2_splunk_ser_u_splunk_incident table) and must be mapped in the appropriate transform map. Parameters passed in custom fields must be configured at the ServiceNow incident table, Splunk import set ( x_splu2_splunk_ser_u_splunk_incident) table and appropriate transform map in ServiceNow.įor example, u_affected_user and u_caller_id must be present in your ServiceNow incident table. For example, u_affected_user=nobody||u_caller_id=12345. See Getting started with Alerts in the Alerting Manual.ĭuring incident creation, to use the custom fields in the alert action, the user has to pass all the custom fields separated by the || sign. Give your alert a unique name and indicate whether the alert is a real-time alert or a scheduled alert.

Write a search string to trigger incident or event creation in ServiceNow.

You can create an incident or event from a custom alert action.

#Splunk transaction same event install

This mapping is active once you install the Splunk integration plugin onto the ServiceNow instance.Ĭreate an incident or event from a custom alert action The #Transform map in ServiceNow is the mapping between the Splunk Integration Plugin and the ServiceNow Incident table. This is a default table provided by ServiceNow. The #ServiceNow Incident table is where you can see all created or updated incidents. If the correlation ID doesn't exist, the plugin would create a new incident.

#Splunk transaction same event update

If the correlation ID exists on the Incident table, the plugin would update the incident. You can use this plugin to manage, insert or update an incident on the Incident table. The #Splunk Import set is the Splunk Integration plugin found in the ServiceNow store that you can install onto your ServiceNow instance. The number of events returned by the search equals the number of incidents or events created in ServiceNow. This can occur if the search string that you save as an alert returns multiple events. Custom alert actions are a user-friendly implementation of the alert-triggered scripts available in previous versions.īefore you can use the custom alert actions, see configure ServiceNow to integrate with the Splunk platform.ĭepending on the search that you save as an alert, the custom alert action might create multiple events or incidents in ServiceNow. Custom alert actions are available in Splunk platform version 6.3.0 and later. Use the Splunk Add-on for ServiceNow to create custom alert actions that automatically create incidents and events or update existing incidents. Use custom alert actions for the Splunk Add-on for ServiceNow